Cycle 01
Digging Out of Document Chaos
Growth has Spudrick stressed, and SPUD's documents are not helping. A therapy session reveals what happens when a credit union has information everywhere except where employees need it.
Welcome to SPUD Credit UnionThese veggies
These veggies
have problems.
Follow a fictional credit union through a very real digital transformation as its team moves from holding everything together to building what comes next.
From scattered documents and manual processes to disconnected systems and limited visibility, SPUD faces the same operational challenges real credit unions know too well.
SPUD Credit Union
A story about operations, transformation, and the people holding it all together.
Presented by Datum Evolve, powered by Hyland
Welcome to Spudville
Every story has a beginning.
Meet SPUD Credit Union, the team behind it, and the operational challenges that set its transformation in motion.
SPUD Credit Union is fictional. These problems aren't.
For many credit unions, growth has outpaced the systems supporting it. Documents are scattered, information is trapped between platforms, and critical processes still depend on manual steps and institutional knowledge. Employees keep everything moving, but the work gets harder to manage, measure, and scale.
Meanwhile, member expectations continue to rise. Credit unions know they need to modernize, but the number of technologies, vendors, and possible starting points can make transformation feel more overwhelming than achievable.
Growth has outpaced the infrastructure
Processes that once worked are struggling under greater volume, changing member expectations, and expanding operational demands.
Workarounds have become the workflow
Employees bridge gaps between documents, systems, and departments by hand, creating delays, inconsistency, and dependence on a few experienced people.
Technology exists without a clear path forward
Systems hold valuable information, but disconnected tools, limited visibility, and competing priorities make it difficult to know what to improve first.
SPUD makes digital transformation easier to see.
Through entertaining stories and practical examples, SPUD explores how credit unions can move from scattered documents and manual processes to connected information, smarter workflows, and a foundation ready for what comes next.
Explore the SPUD StoriesTHE CYCLES OF CHANGE
The story of credit union digital transformation.
Follow the people of SPUD Credit Union as they dig out of document chaos, improve everyday processes, and discover what their content can do.
Meet the SPUD Team
Every credit union has its characters. Meet ours.
They keep the branches moving, the members supported, and the workarounds working. As the SPUD story unfolds, each brings a different perspective on what needs to change and what the future could look like.
Spudrick
Operations Lead
Holds the whole place together, one workaround at a time.
Carol
Lending
Feels every delay a member feels and hears about all of them.
Brock
Chief Technology Officer
Keeps the systems connected and reliable, and asks what everything needs to connect to.
Meet the whole produce aisle
Nine leaders keep Spudville running, and you may recognize a few of them.
See all characters
Find Your Starting Point
Where is your credit union getting stuck?
The SPUD Audit is a short operational-readiness assessment built around real credit union scenarios. Answer approximately ten questions and receive a personalized view of your current maturity.
- Built for credit union operations
- Approximately five minutes
- Personalized recommendations
Talk to the Humans
Bring the Spudville playbook to your credit union.
A discovery call with Datum Evolve is a working conversation about your documents, workflows, and integrations, using Hyland technology as the foundation.
Book a Discovery Call